Founded in 2009 and headquartered in New York, Sprinklr provides enterprise cloud software for managing customer experience across multiple touchpoints. The company's core offering is its Unified Customer Experience Management platform, which integrates customer-facing operations across internal teams and digital channels while incorporating artificial intelligence capabilities.
The platform comprises four primary product suites. Sprinklr Service unifies customer service operations across voice, digital, and social channels using AI-based tools. Sprinklr Social provides AI-powered publishing, engagement, and analytics across social media channels. Sprinklr Insights delivers consumer intelligence and feedback management capabilities. Sprinklr Marketing unifies content production, lifecycle management, and paid campaign execution. Beyond software licensing, the company generates revenue through professional services, implementation, managed services, training, and consulting engagements.
Sprinklr operates at enterprise scale with approximately 3,589 full-time employees and maintains a global footprint serving customers worldwide. The company is incorporated in Delaware and trades on the New York Stock Exchange under the ticker CXM.
Fiscal years are as reported by the company and may not align with the calendar year. For example, Apple's FY 2024 ends in September 2024.
| Fiscal Year | EPS Diluted | EPS Basic | YoY | |
|---|---|---|---|---|
| 2025 | $0.44 | $0.47 | +144.4% | |
| 2024 | $0.18 | $0.19 | +185.7% | |
| 2023 | $-0.21 | $-0.21 | +63.2% | |
| 2022 | $-0.57 | $-0.57 | — |