IBEX Limited is a technology-enabled customer experience outsourcing company headquartered in Washington, DC. The company provides end-to-end solutions spanning customer service, technical support, revenue generation, and back-office services through its primary platform, ibex Connect. This offering integrates voice, email, chat, SMS, social media, and other communication channels to deliver customer lifecycle management services to enterprise clients.
The company operates through multiple business segments. ibex Digital focuses on customer acquisition and comprises digital marketing, e-commerce technology, and platform solutions. ibex CX provides measurement, monitoring, and management tools for clients' customer experiences. These services support clients across banking and financial services, delivery and logistics, health tech and wellness, high technology, retail and e-commerce, streaming and entertainment, travel and hospitality, and utilities sectors.
IBEX operates customer engagement and acquisition delivery centers internationally, with approximately 39,000 full-time employees. The company was incorporated in Bermuda in 2017 and trades on the Nasdaq. Formerly known as IBEX Holdings Limited, the company rebranded to IBEX Limited in September 2019.
Fiscal years are as reported by the company and may not align with the calendar year. For example, Apple's FY 2024 ends in September 2024.
| Fiscal Year | EPS Diluted | EPS Basic | YoY | |
|---|---|---|---|---|
| 2025 | $2.36 | $2.51 | +28.3% | |
| 2024 | $1.84 | $1.90 | +666.7% | |
| 2023 | $0.24 | $0.25 | — |