ServiceNow provides cloud-based workflow and automation software serving enterprise customers across government, financial services, healthcare, manufacturing, retail, technology, and telecommunications sectors. The company's platform enables digital transformation through interconnected applications spanning IT service management, asset management, customer service management, human resources delivery, security operations, and field service management. Additional offerings include strategic portfolio management, integrated risk management, legal and contract operations, and source-to-pay solutions. The company also operates RaptorDB, a database designed to manage large-scale workloads, alongside ServiceNow Impact, a tool providing AI-driven recommendations and workflow guidance.
ServiceNow distributes its solutions globally through direct sales, service providers, and resale partners across North America, Europe, the Middle East and Africa, Asia Pacific, and other international markets. The company employs approximately 29,187 full-time employees and maintains headquarters in Santa Clara, California. Founded in 2004, ServiceNow operates as a Delaware-incorporated public company listed on the NYSE.
Fiscal years are as reported by the company and may not align with the calendar year. For example, Apple's FY 2024 ends in September 2024.
| Fiscal Year | EPS Diluted | EPS Basic | YoY | |
|---|---|---|---|---|
| 2025 | $1.67 | $1.69 | -75.6% | |
| 2024 | $6.84 | $6.92 | -18.8% | |
| 2023 | $8.42 | $8.48 | +426.3% | |
| 2022 | $1.60 | $1.61 | +41.6% | |
| 2021 | $1.13 | $1.16 | +91.5% | |
| 2020 | $0.59 | $0.61 | -81.4% | |
| 2019 | $3.18 | $3.36 | — | |
| 2018 | — | — | — | |
| 2017 | — | — | — | |
| 2016 | — | — | — | |
| 2015 | — | — | — | |
| 2014 | — | — | — | |
| 2013 | $-0.54 | $-0.54 | -5.9% | |
| 2012 | $-0.51 | $-0.51 | — |