Twilio provides a customer engagement platform that enables businesses to build and maintain communications with end users across multiple channels. The company's core offerings include application programming interfaces and software solutions for messaging, voice, email, and user authentication. These tools allow developers to integrate real-time communications capabilities into applications and customer workflows without building infrastructure from scratch.
The company operates through two primary segments: Twilio Communications and Twilio Segment. The Communications segment encompasses the messaging, voice, and email APIs, along with Flex, a contact center platform, and marketing campaign tools. The Segment product line focuses on customer data and engagement, providing a unified platform to aggregate real-time information and enable personalized customer interactions through AI-driven capabilities.
Twilio serves a global customer base across multiple industries, with operations and customers throughout the United States and internationally. The company employs approximately 5,587 full-time employees and is headquartered in San Francisco, California. Founded in 2008 and incorporated in Delaware, Twilio trades on the New York Stock Exchange.
Fiscal years are as reported by the company and may not align with the calendar year. For example, Apple's FY 2024 ends in September 2024.
| Fiscal Year | EPS Diluted | EPS Basic | YoY | |
|---|---|---|---|---|
| 2025 | $0.21 | $0.22 | +131.8% | |
| 2024 | $-0.66 | $-0.66 | +88.1% | |
| 2023 | $-5.54 | $-5.54 | +19.2% | |
| 2022 | $-6.86 | $-6.86 | -25.9% | |
| 2021 | $-5.45 | $-5.45 | — | |
| 2020 | — | — | — | |
| 2019 | — | — | — | |
| 2018 | — | — | — | |
| 2017 | — | — | — | |
| 2016 | — | — | — |
| Report Date | Filed | Accession Number | |
|---|---|---|---|
| 2025-12-31 | 2026-02-24 | 0001447669-26-000021 | SEC ↗ |
| 2024-12-31 | 2025-02-26 | 0001447669-25-000035 | SEC ↗ |
| 2023-12-31 | 2024-02-27 | 0001447669-24-000034 | SEC ↗ |
| 2022-12-31 | 2023-02-27 | 0001447669-23-000049 | SEC ↗ |
| 2021-12-31 | 2022-02-22 | 0001447669-22-000049 | SEC ↗ |
| 2020-12-31 | 2021-02-26 | 0001447669-21-000070 | SEC ↗ |
| 2019-12-31 | 2020-03-02 | 0001447669-20-000045 | SEC ↗ |
| 2018-12-31 | 2019-03-01 | 0001047469-19-000807 | SEC ↗ |